Ubisoft is “investigating” a month-long concern stopping some Ubisoft+ subscribers from linking on Xbox

Ubisoft says it’s “conscious” of a difficulty that’s impacting some Xbox gamers and stopping them from accessing their Ubisoft+ subscription.

Gamers first started reporting the problem on social media, with the unique poster saying, “each different subscriber I do know has the identical concern” with accessing Ubisoft+.

The issue would not appear to be remoted to at least one specific console sort or territory, and a thread on the Ubisoft subreddit has acquired over 150 feedback from gamers reporting the identical concern.

“I am coping with the identical factor. A few month in the past, Ubi+ simply impulsively stopped engaged on my Xbox and hasn’t labored since,” reported one commenter.

“I gave it a couple of days to hopefully repair itself, and when it did not, I finally opened a ticket with Ubisoft help. After coping with some really idiotic buyer help reps (or possibly AI?) they lastly ‘escalated’ my concern and advised me a group is conscious of the problem and is engaged on it.

“It has been about 3 weeks. My ticket was closed and no extra data has been offered, but it surely’s nonetheless not working. I’ve cancelled the service and have a few week of time left, however I’ll have paid for a month+ of it being non-functional.”

“We want this to be louder they will not add this to the identified concern standing on their web site,” added one other.

“They will not provide refunds for individuals who paid a yr. I do not suppose they’re actually fixing this concern. I will not let the ticket shut each two days. I’ll make a touch upon their help chat to maintain my ticket up as a result of it has been too lengthy, and is completely ridiculous of our hard-earned cash to go to one thing that is not even working. I actually want we pushed slightly tougher on Ubisoft to repair this concern.”

Ubisoft+ XBox Not Obtainable
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In an announcement to Eurogamer, Ubisoft stated that it was “conscious of a technical concern affecting a small variety of gamers’ capability to hyperlink their Ubisoft+ subscription with Xbox and are investigating.”

Affected gamers are inspired to succeed in out to buyer help right here.

“We’ll share an replace with impacted Gamers as quickly as attainable,” Ubisoft added.

In associated Ubisoft information, we lately realized that while the writer/developer is about to launch the newest entry in its long-running Murderer’s Creed sequence in a couple of months, future video games within the sequence will see an extended growth time.

When Murderer’s Creed Shadows launches this November, it’ll have been in growth for 4 years. This can mark the longest growth interval for the sequence so far, coming in at a yr longer than that of earlier sequence tentpole Murderer’s Creed Valhalla (which launched in 2020).

Nonetheless, in accordance with Shadows’ lead producer Karl Onnée, 4 years is “the proper steadiness to go from conception to manufacturing and get the suggestions essential to adapt” an Murderer’s Creed recreation.