Telstra ‘working urgently’ to fix national outage affecting calls

Telstra customers are experiencing a major outage as the telco reports issues with making and receiving calls.

Technicians are working to fix the national problem and restore the network, and say it’s unclear when the issue will be fixed.

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The outage occurred on Monday night, with a flood of incident reports recorded about 10pm, according to Down Detector.

“We’re sorry for the late-night hassle,” Telstra said in an outage alert on its website.

“We are experiencing some difficulty at the moment with the network.”

The telco said it was dealing with an “issue affecting some mobile customers making and taking calls”.

“Our technicians are working urgently to fix the issue.”

Calls to triple-0 and mobile data are not affected by the outage.

A Telstra spokesperson told 7NEWS.com.au: “If customers are experiencing issues, we recommend they switch airplane mode on and off or try making a data call using Wi-Fi calling or other apps such as Face Time.”

Telstra replied to customers on Twitter who were frantically trying to determine the cause of the problem.

“Sorry to scare you,” Telstra tweeted. “We’re experiencing a national outage.”

“We understand it’s frustrating to experience an outage.

“Our teams are working as fast as they can to have the network restored as soon as possible.

“Hopefully, you’ll be back up and running nice and quickly.”

But the issue was still unresolved on Tuesday morning, with one customer complaining on social media at 6am that they “still can’t make any phone calls”.

“I don’t have any update as of yet. The issue appears to be ongoing and our team are still working on this,” Telstra tweeted in response to the customer’s call for an update.