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Telstra customers fume over additional fees on paper bills and cash payments

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Telstra customers in favour of using cash instead of credit or debit cards have slammed the telco giant for changes made earlier this year to its billing systems.

From the end of May, Telstra customers have been charged $2.20 for paper bills and anyone paying those bills with cash over the counter at Australia Post had their transaction fee more than double from $1 to $2.50.

WATCH THE VIDEO ABOVE: Watchdog report finds Telstra customers the most unhappy, with the most complaints.

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“Just got my Telstra bill,” one person wrote online on Tuesday. “This is BS.”

“l have a right to pay my bills with cash not card.”

“You still can pay cash but it will cost you for the privilege,” one person responded.

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