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Optus diverts scam calls for ‘Call Stop’ program

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Telecommunications company, Optus, will stop its customers from calling suspected scam numbers this week.

The company is targeting “call back scams” where people receive emails or texts advising them to call a phone number to resolve issues with their bank account.

Optus says it will divert calls to flagged scam phone numbers to an automated voice message which will say, “The number you have called has been reported as being used for scam activities. For more information, please visit optus.com.au/CallStop”.

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The call will then be blocked, preventing the customer from potential money loss or identity theft.

The project is a partnership between Optus and the Australian Financial Crimes Exchange (AFCX), which helps co-ordinate data-sharing between private and public sector organisations to prevent financial and cybercrime.

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